Terms & conditions of supply

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything which you want and nothing that you are not willing to agree to.

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

up to 30 days: if your goods are faulty, you can get a refund;

up to six months: if it can't be repaired or replaced, then you’re entitled to a full refund in most cases;

up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

In this contract:

If you don't understand any of this contract and want to talk to us about it, please contact us by:

Do you need extra help?

If you would like this contract in another format (for example: audio, large print, braille) please contact us using the contact details at the top of this page.

Who are we?

We are G.R. Lane Health Products Ltd. (trading as LanesHealth), a company registered in England and Wales under company number: 843899.

Our registered office is at: Sisson Road, Gloucester, GL2 0GR

Our VAT number is: 194 4411 03

We are a registered online seller of medicines with the MHRA:

Contact: MHRA

10 South Colonnade

Canary Wharf

London

E14 4PU

Telephone: 020 3080 6000

Fax: 020 3118 9803. Email: info@mhra.gov.uk

Website: https://medicine-seller-register.mhra.gov.uk

1 INTRODUCTION

1.1 If you buy goods on our site you agree to be legally bound by this contract.

1.2 [You may only buy goods from our site for non-business reasons.]

1.3 This contract is only available in English. No other languages will apply to this contract.

1.4 When buying any goods you also agree to be legally bound by:

1.4.1 our website terms and conditions [and any documents referred to in them];

All of the above documents form part of this contract as though set out in full here.

2 INFORMATION WE GIVE YOU

2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. In order to comply with our obligations, we provide this information during the online order process before you place your order. If you want to see this key information, you can also:

2.1.1 read the acknowledgement email (see clause 4.3); or

2.1.2 contact us using the contact details at the top of this page.

2.2 The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3 YOUR PRIVACY AND PERSONAL INFORMATION

3.1 Our Privacy Policy is available here.

3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

4 ORDERING GOODS FROM US

4.1 Below, we set out how a legally binding contract between you and us is made.

4.2 Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

4.3 You will receive an email acknowledgement from our partner, WorldPay.

4.4 We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.4.1 the goods are unavailable;

4.4.2 we cannot authorise your payment;

4.4.3 you are not allowed to buy the goods from us;

4.4.4 we are not allowed to sell the goods to you;

4.4.5 you have ordered too many goods; or

4.4.6 there has been a mistake on the pricing or description of the goods.

4.5 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:

4.5.1 a legally binding contract will be in place between you and us; and

4.5.2 we will dispatch the goods to you.

4.6 If you are under the age of 18 you may not buy any goods from the site.

5 RIGHT TO CANCEL

5.1 You have the right to cancel this contract within 14 days without giving any reason.

5.2 The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of [the goods.

5.3 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post, fax or email) using the contact details at the top of this contract. You may use the model cancellation form set out at the end of these terms and conditions, but it is not obligatory.

5.4 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

6 EFFECTS OF CANCELLATION

6.1 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

6.2 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

6.3 We will make the reimbursement without undue delay, and not later than:

6.3.1 14 days after the day we received back from you any goods supplied; or

6.3.2 (if earlier) 14 days after the day you provide evidence that you have returned the goods; or

6.3.3 if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6.5 [We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.]

6.6 If you have received goods:

6.6.1 You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;

6.6.2 You will have to bear the direct cost of returning the goods

6.6.3 you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7 DELIVERY

7.1 We use Royal Mail to deliver our goods.

7.2 Goods ordered will normally be posted on the date of the confirmation email.

7.3 If something happens which:

7.3.1 is outside of our control; and

7.3.2 affects the estimated date of delivery;
we will let you have a revised estimated date for delivery of the goods.

7.4 Delivery of the goods will take place when we deliver them to the address that you gave to us.

7.5 Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:

7.5.1 let you know;

7.5.2 cancel your order; and

7.5.3 give you a refund.

7.6 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.

7.7 We do not make deliveries to any addresses outside of the UK.

8 PAYMENT

8.1 We accept the following credit cards and debit cards: [insert details]. [We do not accept cash.]

8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

8.3 Your credit card or debit card will only be charged when the goods are dispatched.

8.4 “All payments by credit card or debit card shall be processed via our card payments partner WorldPay

8.5 Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under clauses 5 and 6.

8.6 The price of the goods:

8.6.1 is in pounds sterling (£)(GBP);

8.6.2 includes VAT at the applicable rate; and

8.6.3 does not include the cost of:

8.6.3.1 delivering the goods

9 NATURE OF THE GOODS

9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

9.1.1 are of satisfactory quality;

9.1.2 are fit for purpose;

9.1.3 match the description, sample or model; and

9.2 We must provide you with goods that comply with your legal rights.

9.3 The packaging of the goods may be different from that shown on the site.

10 FAULTY GOODS

10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this contract. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please:

10.1.1 contact us using the contact details at the top of this page; or

10.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.

11 END OF THE CONTRACT

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

12 LIMIT ON OUR RESPONSIBILITY TO YOU

12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

12.1.1 losses that:

12.1.1.1 were not foreseeable to you and us when the contract was formed;

12.1.1.2 that were not caused by any breach on our part;

12.1.2 business losses; and

12.1.3 losses to non-consumers.

13 DISPUTES

13.1 We will try to resolve any disputes with you quickly and efficiently.

13.2 If you are unhappy with:

13.2.1 the goods;

13.2.2 our service to you; or

13.2.3 any other matter,
please contact us as soon as possible.

13.3 If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

13.3.1 let you know that we cannot settle the dispute with you; and

13.3.2 provide you with details of a certified alternative dispute resolution provider and confirm whether we are willing to use alternative dispute resolution to resolve the dispute. You may use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr

13.4 If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.

13.5 The laws of [England and Wales] will apply to this contract.

14 THIRD PARTY RIGHTS

No one other than a party to this contract has any right to enforce any term of this contract.

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: G.R. Lane Health Products Limited, Sisson Road, Gloucester, England, GL2 0GR, telephone: (01452) 524012 fax: (01452) 507930, email: info@laneshealth.com

I [*] hereby give notice that I [*] cancel my [*] contract of sale of the following goods,

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

[*] Delete as appropriate

© Crown copyright 2013.